Masterclass Series

masterclass series

Most organisations view manpower planning as the lesser importance of all other functions. In order to get in the RIGHT PEOPLE, AT THE RIGHT TIME, AT THE RIGHT PLACE AND AT THE RIGHT COST, HR Planning becomes mission critical between success and failure of a project or vision. “We always hire people we required yesterday!”

Programme Structure

  • What is the HR Framework?
  • Understanding HR Planning and the process
  • Learn about Job Analysis, Job Evaluation, Job Enrichment, Job
  • Enlargement and Job Rotation.
  • What are the Talent Acquisition tools and channels?
  • Application of this knowledge in the organization.

Course Duration

2 days course

Who Should Attend

CHRO, HR Heads, SGM, GM HRM, TA/Staffing Heads/Specialist, Senior Management Staff

Course Fee

MEMBERS

  • RM 1,500 + 6% SST (Normal)
  • RM 1,400 + 6% SST (For a group of 3)

NON MEMBERS

  • RM 1,600 + 6% SST (Normal)
  • RM 1,500 + 6% SST (For a group of 3)

Terms & Conditions

If you are unable to attend, a substitute delegate is welcome to attend in your place at no additional charge. A full refund, less 10% administrative charges, will be given if cancellation is received in writing at least 7 days prior to the program. No refund can be made for cancellation received less than 7 days prior to the program.

Supervisors in a retailing business must do more than buy and sell. Apart from technical skills of merchandising, they need to know the art of supervising their subordinates in such a way as to help bring in and keep customers. Service is not done through words and advertisements, but by the people in the organization. This program focuses on bringing awareness to the importance of concepts of people management that enables the company to provide a high standard of service. Participants will also be given insights on factors affecting sales achievement and profit margins through excellence in service.

Programme Structure

  • Types of Retailing Business
  • Retail Business Trends – present and future customer expectation and demands
  • The nature of retailing business
  • Profitability factors in retailing – Not just pricing alone
  • Who is the customer?
  • The challenges of Customer Relationship
    • Attracting the Customer
    • Retaining His Loyalty
  • What does service in retailing mean?
  • What is excellence in service?

Course Duration

2 days course

Who Should Attend

Target Group
Exacutive and Senior Supervisor

Course Fee

MEMBERS
-RM 1,500 + 6% SST (Normal)
-RM 1,400 + 6% SST (For a group of 3)

NON MEMBERS
-RM 1,600 + 6% SST (Normal)
-RM 1,500 + 6% SST (For a group of 3)

Terms & Conditions

If you are unable to attend, a substitute delegate is welcome to attend in your place at no additional charge. A full refund, less 10% administrative charges, will be given if cancellation is received in writing at least 7 days prior to the program. No refund can be made for cancellation received less than 7 days prior to the program.

The coaching course equips managers, team leaders, HR practitioners and internal coaches, with the skills, knowledge and confidence to coach individual team members to improve their own performance and confidence. Coaching is a powerful tool for performance management from an organizational and individual point of view which can be leveraged on the maximize individual and team performance.

Programme Benefits

  • The engagement Managerial performance will be improved.
  • Increase the morale of employees with the organization.
  • Powerful tool to drive employee to be committed and build a high performance organization.
  • Accelerate personal and professional development.
  • Lead and drive excellence in organization.
  • Bridge generation gap through the leadership coaching approach

Programme Contents

1. Define the difference between Coaching, Mentoring, Training
2. What is coaching in the context of performance management?
3. Key Traits and role of Coach
4. Emphatic Listening Skills
5. Coaching Model(s)
6. S.B.I Feedback Model
7. Tips to give effective feedback
8. Techniques to Coach Poor, Average & High Performance employees
9. High Performance Team Coaching Questions
10. Coaching techniques for effective performance appraisal

Course Duration

3 Days Course (Inclusive of 8 hours of coaching practice)

Who Should Attend

Leaders, Heads of Department, Manager, Assistant Manager, Senior Executives, HR ,everyone who manages people in their day to day work

Course Fee

MEMBERS

  • RM 1,800 + 6% SST

NON MEMBERS

  • RM 2,000 + 6% SST

Programme Available In

Northen Region, Southern Region, Kuching, Kota Kinabalu & etc (*Based on response)

Terms & Conditions

If you are unable to attend, a substitute delegate is welcome to attend in your place at no additional charge. A full refund, less 10% administrative charges, will be given if cancellation is received in writing at least 7 days prior to the program. No refund can be made for cancellation received less than 7 days prior to the program.

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