Day 1 : Complaint Handling Skills
Day 2 : Turn The Customer Into a Satisfied Customer
2 day course
Those whose manage and handle customer complaints. E.g. Front office, Customer Service and Sales personnel. Suitable for executives and non-executives
RM1100 + 6% GST per person (Members)
RM1200 + 6% GST per person (Others)
If you are unable to attend, a substitute delegate is welcome to attend in your place at no additional charge. A full refund, less 10% administrative charges, will be given if cancellation is received in writing at least 7 days prior to the program. No refund can be made for cancellation received less than 7 days prior to the program.
|Certificate in Handling Customers||TBA|