Certificate in Supervisory Skills in Retail Services

Supervisors in a retailing business must do more than buy and sell. Apart from technical skills of merchandising, they need to know the art of supervising their subordinates in such a way as to help bring in and keep customers. Service is not done through words and advertisements, but by the people in the organization. This program focuses on bringing awareness to the importance of concepts of people management that enables the company to provide a high standard of service. Participants will also be given insights on factors affecting sales achievement and profit margins through excellence in service.